Terms &
Conditions

Definitions

For purposes of these Terms and Conditions:

• "Company," "we," "us," or "our" refers to SalesOxe.
• "Client," "you," or "your" refers to the individual or entity accessing or using our Services.
• "Services" refers to all products, services, software, AI agents, automation systems, websites, SEO services, and digital infrastructure solutions provided by SalesOxe.
• "Platform" refers to our website located at salesoxe.com and any associated mobile applications or software.

Acceptance of Terms

By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, as well as our Privacy Policy. If you are entering into this agreement on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these terms.

Service Description

SalesOxe provides comprehensive digital revenue infrastructure solutions, including but not limited to:

• AI-powered sales agents and chatbots
• 24/7 automated lead qualification and response systems
• Website design and development services
• Search engine optimization (SEO) services
• Customer relationship management (CRM) integration and automation
• Multi-channel communication automation (email, SMS, voice)
• Google Business Profile optimization
• Custom workflow automation and digital infrastructure consulting

We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time without prior notice. We are not liable for any modification, suspension, or discontinuance of the Services.

Eligibility

You must be at least 18 years of age to use our Services. By using our Services, you represent and warrant that you are of legal age to form a binding contract. If you are using our Services on behalf of a business entity, you represent that you are authorized to accept these Terms on behalf of that entity.

Account Registration

To access certain features of our Services, you may be required to register for an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Maintain the security of your account credentials
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized access or security breach

We reserve the right to suspend or terminate your account at our sole discretion if we determine you have violated these Terms or engaged in fraudulent, abusive, or illegal activity.

Payment Terms

6.1 Service Fees

You agree to pay all fees associated with the Services you purchase. All fees are quoted in United States Dollars (USD) unless otherwise specified. Pricing is subject to change at our discretion, with notice provided for existing contracts.

6.2 Payment Methods

Payment must be made via credit card, debit card, bank transfer, or other payment methods we accept. By providing payment information, you authorize us to charge the applicable fees to your chosen payment method.

6.3 Recurring Payments

For subscription-based services, you authorize us to charge your payment method on a recurring basis according to the billing cycle selected (monthly, quarterly, or annually). Subscription fees are billed in advance and will automatically renew unless cancelled prior to the renewal date.

6.4 Late Payment

Failure to pay any fees when due may result in immediate suspension or termination of Services. We reserve the right to charge interest on overdue amounts at a rate of 1.5% per month (18% per annum) or the maximum rate permitted by law, whichever is lower.

6.5 Taxes

All fees are exclusive of applicable federal, state, local, and foreign taxes, duties, tariffs, levies, withholdings, and similar assessments. You are responsible for paying all such taxes associated with your purchase, except for taxes based on our net income.

No Refund Policy

This no-refund policy applies to all Services, including but not limited to:

• Subscription services (monthly, quarterly, or annual plans)
• One-time setup fees or implementation charges
• Custom development or consulting services
• SEO, website design, or digital marketing services
• AI automation services or workflow implementations
• Any other products or services offered by SalesOxe

What This Means

• Dissatisfaction with Services, change of mind, or failure to use Services does not entitle you to a refund
• Early termination of subscription services does not entitle you to a refund for the remainder of the billing period
• Technical issues, service interruptions, or performance concerns do not constitute grounds for a refund

We strongly encourage you to contact us at [email protected] if you have any questions or concerns before making a purchase.

Cancellation Policy

You may cancel your subscription at any time by providing written notice through your account dashboard or by contacting our support team. Cancellation will take effect at the end of your current billing period. You will continue to have access to the Services until the end of the paid period.

Service Level and Performance

9.1 Performance Standards

While we strive to provide high-quality, reliable Services, we do not guarantee specific results, performance metrics, or business outcomes. Any performance claims, case studies, or testimonials presented on our Platform represent specific instances and are not guarantees of results you will achieve.

9.2 Service Availability

We aim to maintain 99.5% uptime for our Services, excluding scheduled maintenance. However, we do not guarantee uninterrupted or error-free service. We reserve the right to perform maintenance, updates, or repairs that may temporarily affect service availability.

9.3 Third-Party Dependencies

Our Services may rely on third-party platforms, APIs, or services (including but not limited to Google, social media platforms, communication providers, and AI service providers). We are not responsible for the performance, availability, or functionality of third-party services, and any disruption to such services may affect our Services.

Intellectual Property Rights

10.1 Our Property

All content, features, functionality, software, designs, text, graphics, logos, icons, images, audio clips, video clips, data compilations, and other materials available through our Services are owned by SalesOxe or our licensors and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws.

10.2 License Grant

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Services solely for your internal business purposes. This license does not include any right to:

• Resell, redistribute, or commercialize our Services
• Modify, reverse engineer, decompile, or disassemble our software or systems
• Copy, reproduce, or create derivative works from our content or materials
• Remove or alter any copyright, trademark, or proprietary notices

10.3 Client Materials

You retain all rights to content, data, and materials you provide to us ("Client Materials"). By providing Client Materials, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and display such materials solely for the purpose of providing Services to you.

10.4 Work Product

Upon full payment for custom development services, you will own the specific deliverables created exclusively for you ("Work Product"). However, we retain all rights to our underlying proprietary systems, frameworks, templates, methodologies, and any pre-existing intellectual property incorporated into the Work Product.

Data and Privacy

11.1 Data Collection and Use

We collect, process, and store data in accordance with our Privacy Policy. By using our Services, you consent to our collection and use of data as described in our Privacy Policy, which is incorporated into these Terms by reference.

11.2 Client Data

You are solely responsible for the accuracy, quality, and legality of Client Data, the means by which you acquired Client Data, and your use of Client Data with our Services. You represent and warrant that you have obtained all necessary rights, consents, and permissions to provide Client Data to us and to authorize our use of such data in connection with the Services.

11.3 Data Security

We implement commercially reasonable technical and organizational measures to protect your data. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

11.4 Data Retention

Upon termination of Services, we will retain your data for a period of 30 days to allow for data retrieval. After this period, we reserve the right to delete all Client Data from our systems unless otherwise required by law. It is your responsibility to export and backup your data before termination.

Prohibited Uses

You agree not to use our Services for any unlawful purpose or in any way that violates these Terms. Prohibited uses include, but are not limited to:

• Violating any applicable local, state, national, or international law or regulation
• Transmitting spam, chain letters, or unsolicited mass communications
• Impersonating another person or entity, or falsely stating or misrepresenting your affiliation
• Uploading or transmitting viruses, malware, or any other malicious code
• Attempting to gain unauthorized access to our systems, servers, or networks
• Interfering with or disrupting the Services or servers or networks connected to the Services
• Using the Services to violate the privacy rights or intellectual property rights of others
• Engaging in any form of data mining, scraping, or automated data extraction
• Using the Services in any manner that could damage, disable, overburden, or impair our infrastructure

Additional Terms

The following additional terms apply to your use of our Services: